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Retail worker picks packages for delivery.

Delivery Automation for Retail Distribution

Getting goods to customers is becoming more complex as consumers expect more control over how they order and where their orders are delivered. To give consumers the flexibility they need for deliveries made to homes, businesses, or your stores, you need delivery automation for retail distribution.  Meet Wise Systems.

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Solve these common challenges with Wise Systems

Are you looking to streamline distribution between your warehouses, stores, and customers? Would you like to improve the delivery experience for delivery recipients? Do you need to respond to shifting driver availability with quick onboarding? See how the Wise Systems delivery automation platform can help you overcome your greatest challenges and help you make more on time deliveries

Retail delivery drivers load office furniture

Automate route planning to save dispatchers time

Optimize routes to maximize fleet utilization and minimize miles

Get real-time visibility into route execution

Give drivers performance insights to maximize driver utilization

Increase driver retention and satisfaction

Enable home delivery and eCommerce fulfillment

Accelerate distribution between retail locations

Tackle same-day and next-day deliveries and pickups

Give customers real-time visibility and deliver on time

Provide package tracking information with built-in scanning tools

Automate route optimization and route planning, then streamline delivery execution with easy-to-use yet powerful applications that accelerate the performance of your fleet. Let dispatchers put better visibility and automation to work for faster decision making. Give drivers an intuitive delivery driver app that enables turn-by-turn navigation and end to end coordination with in-store teams. Or leverage integration to share data witht he mobile app your drivers already use. 

 

Increase customer satisfaction with real-time insight into deliveries and automated notifications that reflect your brand voice. 

 

Simplify data sharing between your systems of record with seamless API integrations.

Who are retail distributors?

Retail distributors sell goods and products to B2B and B2C consumers, shipping orders to retail locations for pickup, or directly to consumers. Retail delivery operations supported by Wise Systems include:

  • Auto parts stores who must get the right part to the right place at the right time.
  • Grocers, who need to ship products from distribution centers to stores.
  • Office and home furniture sellers who distribute items from distribution centers to retail locations.
  • Hardware stores that distribute tools and supplies from warehouses and retail stores to their other stores and end customers.
Retail workers load packages into delivery van.

Enable the best process for planning, reviewing and managing daily routes

  1. Use automation and simplified visualizations to plan the most efficient daily routes for your entire fleet in one instance.
  2. Send routes to drivers instantly.
  3. Let drivers tweak routes manually or quickly accept automated adjustments.
  4. Say yes to last-minute orders with automated, optimal-driver suggestions or selections.
  5. Give managers the information they need to manage exceptions in real time, including historical and live driver tracking.
  6. Deliver better customer experiences with ETAs and real-time insight into delivery status.

With Wise Systems, retail distributors can:

  • Maximize vehicle utilization
  • Improve on-time performance
  • Decrease time spent planning daily routes
  • Reduce dwell times for drivers 
  • Scale up to meet increasing demand
  • Manage driver availability
  • Quickly onboard teams with easy-to-use user interfaces
  • Easily handle pickups and deliveries
  • Make decisions more quickly with algorithms that work alongside the fleet
  • Enable more informed fleet management with machine learning that improves over time
Automated route planning for retail distribution - Wise Systems

Simplify processes for planners and dispatchers

Help your dispatchers focus on supporting drivers and customers with powerful, fast automated route optimization and delivery automation with:

 

  • Easy route building and simplified route-and-stop visualizations 
  • Machine learning algorithms that enable conditional decision making and intelligent suggestions during both route planning and execution
  • Real-time visibility ETAs and into route progress
Explore Route Planner Explore Dispatcher

Give your retail distribution drivers the tools they need

One easy-to-use app gives drivers the flexibility and control to manage their delivery day while maximizing their productivity for successful retail distribution. Give your drivers the tools they need:

  • Live map and list views of routes that include stop details like vehicle inventory.
  • Turn-by-turn navigation from leading mapping apps and auto arrive-and-depart to move efficiently between stops
  • Manual route adjustments with built-in route re-optimization
  • Location sharing for coordination with in-store teams
  • Barcode scanning to scan packages on and off
  • Proof of delivery (POD) – photos, signatures, reason codes
  • Driver notes for sharing stop-specific details
  • Truck routing for driver safety and compliance

Already have a driver app? Connect your current app and other apps involved in your operations with Wise Systems via robust APIs.

Best of all? Make texting drivers with last-minute route changes a thing of the past. New stops can be automatically added and threaded into their routes, and notifications delivered.

 

Explore Driver
Wise Systems driver mobile app for retail distribution.
Retail distributors improve the customer experience with Customer Portal from Wise Systems.

Elevate your brand with superior recipient experiences

Today, giving delivery recipients visibility into their order ETAs isn’t only a requirement for retail distribution, it’s one of the easiest and highest value actions you can take to ensure excellent customer service. 

With Customer Portal from Wise Systems, your delivery recipients receive: 

  • Text or email delivery status notifications with an ETA time window, and
  • The ability to track their package’s arrival via map view in real time. 

You also have customizable triggers to manage who’s notified and at what interval.

 

Explore Customer Portal

Give managers and in-store teams real-time visibility

Ensure your in-store teams are ready to accept deliveries by giving them insight into driver locations while letting managers manage by exception. Mobile Manager from Wise Systems lets your in-store teams and managers:

  • Tag and follow specific routes
  • Get instant visibility into stop progress
  • Communicate with drivers directly from the app
Explore Mobile Manager
Get real-time insight into routes and stops with Wise Systems.
Retail distributors integrate to automate routing, drive fleet utilization, and optimize routes during all stages of delivery.

Built for your ecosystem

Last-mile routing and dispatching solutions must integrate tightly with your broader technology stack. Working seamlessly with your systems of record is a hallmark of the Wise Systems delivery automation platform. It supports every stage of the last-mile delivery process – planning, execution, coordination and communication – with apps for delivery planners, dispatchers, drivers, managers and recipients and shares order, load-building and other data with your ERP, OMS, WMS or other systems

  • Integrate with your OMS, ERP, WMS, TMS and other backend systems, as well as in-vehicle telematics devices. 
  • Use the entire platform or individual apps to customize a solution that fits your team’s needs. 
  • Use the Driver app from Wise Systems or integrate data from Wise Systems with your existing applications.
Explore the Engine

With Wise Systems, we’re implementing technology and processes we could never imagined even a few years ago.”

Joaquin Schlottmann, VP Logistics
T2 North America, Anheuser-Busch

It’s been making our business better because we’re able to make better informed decisions based off the data we now have.”

Stephen Saldate Operations Analyst

Let’s talk.

We’d love to learn more about your routing challenges and see where we can help.

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