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The Experience Your Customers Expect.

Knowing when a delivery will arrive is important for consumers and business customers, alike. With Customer Portal from Wise Systems, your customers can track their orders throughout the day with accurate real-time ETAs. They can also receive notifications that deliveries are imminent or delayed.

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The Experience Your Customers Expect.

Experience

Customer Experience for Last-Mile Delivery

Customers expect levels of order visibility that many fleets struggle to provide even to their own operations. To give a customer an update about their order historically required several calls to dispatchers and drivers – a tedious and inefficient process. Wise Systems’ Customer Portal gives businesses the ability to easily meet customers’ expectations and differentiate themselves from other providers.

With Customer Portal, customers receive a text or email link to a web page, which shows the driver’s location, progress throughout the day, and expected arrival time. With this real-time data, your clients and customers can better track when their deliveries will arrive and plan accordingly.

Notifications

Customer Notifications and Branding

With Customer Portal, customers receive a text or email link to a web page, which shows the driver’s location, progress throughout the day, and expected arrival time. With this real-time data, your clients and customers can better track when their deliveries will arrive and plan accordingly. Customer Portal can also be tailored to a business’s brand, so customers have a memorable experience from browsing to purchasing to doorstep delivery.

On average, vehicles gain one more run per day with dynamic routing.

Frequently asked questions

Delivery notification software enables companies to alert their customers about arrival times for their deliveries. Delivery notifications are provided by many business-to-consumer companies and are increasingly prevalent in business-to-business deliveries. Business customers often have to accept large numbers of deliveries, so letting the receiving manager know when to expect a truck is an increasingly popular feature. Some delivery notification software provides a simple time window, while other systems offer real-time map views in addition to estimated times of arrival (ETAs). Keep reading to learn more about Wise Systems’ delivery notification software and how it can help your business operations today.

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