Managing Performance with Actionable Insights

The rise of robust business intelligence and analytics tools has given fleet managers access to seemingly limitless data. This data can provide valuable insights into a range of key performance indicators (KPIs), ranging from planned vs. actual delivery sequences, on-time rate, and overall operational efficiency, but an abundance of metrics can overcomplicate delivery management and lead to data fatigue. 

To manage and optimize overall fleet performance, businesses must focus on those metrics that provide the most timely, actionable, and relevant insights. With that said, let’s examine the importance of analytics for last-mile distribution, identify some foundational data points your organization should monitor, and discuss how you can elevate your data-collection capabilities. 

Business Analytics: The Key to Improving Last-Mile Distribution

Business intelligence and analytics solutions can help your business identify gaps between planned vs. actual delivery sequences. You can use these insights to track expected vehicle mileage and compare it to the actual distance traveled, identify operational inefficiencies, and monitor your on-time performance rate.

Analytics technologies reveal where opportunities for performance improvement lie. You can identify coaching opportunities for drivers, better manage customer relationships, and optimize overall efficiency, for instance. However, making these business improvements requires tracking and monitoring the right data.

Foundational Data Points Necessary to Manage Performance 

To put your data to use, you must first be able to shed light on the right metrics. The Wise Systems delivery automation platform — and specifically, the Performance Manager application — can run customized fleet management audits and provide immediate access to data-driven insights, such as:

• Wise Systems Plan vs. Dispatcher Plan: Compares routes after the dispatcher has made their final edits but before the routes have been assigned to a driver. Shows variances in minutes and miles to highlight discrepancies.
• Dispatcher Plan vs. Driver Actual: A report comparing recommended routes against the routes the drivers execute. Shows variances in minutes and miles by driver or depot.
• On-Time Arrival Percentage: Allows managers to verify that drivers meet time commitments. Managers can break down the percentage per driver or route for more granular insights into their workflow.
• Driver Task Volumes: Reports that reveal discrepancies, imbalances, or inefficiencies in workload allocation. A more balanced workload promotes route adherence, increases driver satisfaction, and improves on-time arrival percentage. 

All of these fleet management reports can be viewed through the Performance Manager dashboard, which also includes advanced filtering capabilities that managers can use to pinpoint the exact data they need to guide decision-making efforts. 

Simplify Delivery Management with Wise

Performance Manager from Wise Systems provides fleet managers with a single source of truth through which they can collect data and generate simplified reports. The platform transforms that data into digestible, accessible, easy-to-use insights that organizational leaders can leverage to set and achieve business goals. 

Learn more about Performance Manager from Wise Systems and explore how it can empower your business to better manage last-mile delivery performance today.

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